EXCHANGE & BUY BACK
We offer Lifetime Exchange & Buy Back on all purchases* made from ORIONZ within India. You may avail Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buy back value will be calculated as per the current market value on the day the exchange request is raised.
₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will be applicable if the LTE/LBB is initiated online. If the product is handed over at the store; ₹ 500/- processing charges will not be applicable.
If you received a discount or any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.
Lifetime Exchange
If you choose to avail Lifetime Exchange on your purchase, the final exchange value will be loaded as ORIONZ Credits in your gift card after Quality Check (QC). Credits will remain valid for 365 days and can be used to purchase jewellery (except Coins and Solitaires) with us. You cannot encash the amount.
Lifetime Buy-Back
If you choose to avail Lifetime Buy Back on your purchase, the final buy-back value will be loaded as ORIONZ Cash in your gift card after Quality Check (QC). Cash will remain valid for 365 days and can be used to purchase anything with us or be encashed.
| CATEGORY | EXCHANGE VALUE | BUY-BACK VALUE |
|
Plain Jewellery |
100% of Silver/Gold/Platinum value at current market rate. | Additional 3% will be deducted from LTE value. *Maximum value of Rs. 5 lakhs. |
|
Natural Diamond Jewellery |
100% of Silver/Gold/Platinum value at current market rate. 100% of natural diamond value at current market rate. |
Additional 10% will be deducted from LTE value of natural diamonds. *Maximum value of Rs. 5 lakhs. |
|
Gemstone Jewellery |
100% of Silver/Gold/Platinum value at current market rate. 100% of natural gemstone value at current market rate. 0% of synthetic gemstone value. |
Additional 15% will be deducted from LTE value of natural gemstones. *Maximum value of Rs. 5 lakhs. |
| Coins | 100% of Silver/Gold/Platinum value at current market rate. |
Additional 3% will be deducted from LTE value. *Maximum value of Rs. 5 lakhs. |
Note:
- After your request is raised we will email you valuation within 7 working days. You will get 15 days after receiving the valuation to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your ORIONZ account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your ORIONZ account. In case of rejection, we will ship the jewellery back to you.
- Based on our quality inspection, we reserve the right to change the exchange/buy back amount of the product.
- For ORIONZ products not bought from ORIONZ Stores/Website(www.orionzjewels.com)/App an additional deduction of 5% would be charged over and above the above mentioned Lifetime Exchange & Buy Back policy.
- ORIONZ products bought from non-ORIONZ offline stores will not be eligible for exchange/buy back.
- Lifetime Exchange & Lifetime Buy Back Policy is not applicable on International Orders.
